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Accessibility

HomeCity GovernmentAccessibility
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The City of Pembroke is committed to ensuring accessible programs, services, and facilities are available to everyone. We strive to be a welcoming and inclusive community by meeting the standards set by the Accessibility for Ontarians with Disabilities Act (AODA) and identify, remove, and prevent barriers for people with disabilities.

City of Pembroke Accessibility Plan

Our Accessibility Plan follows the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontarians with Disabilities Act, 2001. You can find hard copies of the accessibility plan at City Hall.

The City of Pembroke reviews its progress implementing the strategy outlined in its Accessibility Plan and documents the results in an annual status report.  

Accessible Customer Service Policy
City of Pembroke employees, council members, volunteers, contractors and vendors are all trained on accessibility policies and procedures and how to help people with various disabilities using a variety of assistive devices. The Accessibility Standards for Customer Service Policy was approved by council in 2009.
Accessible parking
The City of Pembroke has free accessible parking at various locations throughout the city. More information can be found on our Parking page.
Accessible website

While we make every effort to keep all content on this website accessible to all visitors, please contact us for help if you find any information on this website that you cannot access.

Emergency plans for people with disabilities
For information on what to do during an emergency, visit the Emergency Management Ontario page emergency plans for people with disabilities.
City suppliers and contractors
Contractors, vendors, and individuals the City of Pembroke uses to provide goods or services must have their employees trained on how to provide accessible customer service. Following the City of Pembroke accessible customer service policy.
Temporary disruptions to City services
The City of Pembroke strives to operate its services and facilities without interruption. If a disruption happens, we will let you know what the disruption is and how long it may take to fix it. The interruption notice can be found at the location of the disruption and on our website.
Feedback
We want your feedback so we can continue to improve the delivery of accessible goods and services. You can fill out a feedback form, and submit it via phone, email, mail, or in person.  Please let us know if you require an alternate accessible format or communications support as we will work with you to meet your needs. 
Request for accessible information or communication supports
For support, fill out the Request for Accessible Information or Communications Support Form (PDF) or contact the Accessibility staff liaison at 613-735-6821 ext. 1330 or by email.
Resources
 The following training resources are also available through the province at the links below:
  • AccessForward training videos
  • Working Together - a video about the Ontario Human Rights Code and how it relates to people with disabilities
  • Communication Access: Guidelines and Resources on Communicating with People Who Have Communication Disabilities
  • Enabling Minds - a course to improve mental health accessibility in sports, fitness and recreation programs.
  • Guide to planning accessible events
  • Guide to accessible public engagement
  • Guide to conducting accessible meetings
  • Treat Accessibility - a program to encourage and designate houses accessible for trick-or-treating on Halloween
  • Transporting guide dogs: what do taxi and rideshare drivers need to know?
  • Guide dogs fact sheet
  • Pembroke Accessibility Advisory Committee Terms of Reference
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City of Pembroke
1 Pembroke St. E.
Pembroke, ON
K8A 3J5

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